ANZAC DAY 2024
We will be closed for a long weekend.
Along with Anzac Day Thursday 25th April , we will be taking Friday 26th April. Returning Monday 29th April.
PERSONAL & RELIABLE SERVICE
Providing High Quality Over-Night Services Since 2001
MELBOURNE - OVERNIGHT
If you need reliable, on demand, door-to-door, overnight freight to or from Melbourne, you might be surprised to know this is our flagship service. It's where we started over 20 years ago and in that time we have managed to create something quite unique for the country town and city destinations we cover.
Reliable ad-hoc overnight freight to and from Melbourne can be challenging. Most is serviced by the national and multinational carriers. However, the importance of your freight can become lost in the system with the bigger organisations. There are just too many layers of staff between you and your freight and so much freight that yours becomes just a drop in the ocean.
We are smaller but have a well-established network of 200+ vehicles to call upon across Melbourne. Big enough to have the network and resources to get the job done well, yet small enough to care.
In Melbourne, we specialise in ad-hoc deliveries and pickups and late pickups - even up to 5pm or later, can be achieved overnight to our country destinations.
If you need it overnight, we can do it.
And if you need it sooner, we have our ASAP service which is a dedicated vehicle to the task.
ALBURY
Nestled on the edge of the Great Dividing Range, with views of the snow fields in winter, Albury-Wodonga is a major center for the region. Nearby, the Hume Dam captures rainfall from the mountains and is used to regulate the flow of the mighty Murray River along the Victorian-NSW border through to South Australia. Albury was the first run we purchased and we are proud to provide both overnight services to the beautiful twin cities of Albury-Wodonga and same day from there to Shepparton.
Departing Shepparton Depot 5:00 am
Arriving Wodonga Depot 7:15 am
Deliveries and Pick-ups completed
by 3 vehicles across Albury-Wodonga
Departing Wodonga Depot 12:00 noon
Arriving Shepparton Depot 2:30 pm (approx)
BENDIGO
In 2009 we purchase our second run, servicing the city of Bendigo. Built during the gold rush, on top of one of the richest gold fields in the world, Bendigo is still thriving and is Victoria's forth largest city. We are proud to provide both overnight services to the historic city of Bendigo and same day from there to Shepparton.
Departing Shepparton Depot 5:00 am
Arriving Bendigo Depot 7:30 am
Deliveries and Pick-ups completed
by 2 vehicles across Bendigo
Departing Bendigo Depot 11:00 am
Arriving Shepparton Depot 2:30 pm (approx)
ECHUCA
In the days when freight was moved by paddle steamer and barge on the Murray River, Echuca became the largest inland port in Australia. It is a wonderful tourist destination to experience fine dinning, history, fishing, camping and water sports on the Murray.
Departing Shepparton Depot 7:30 am
Arriving Echuca 10:00 am (approx)
Deliveries and Pick-ups servicing Tatura, Kyabram, Tongala, Echuca, Moama, Rochester, Girgarre and Stanhope.
Arriving Shepparton Depot 2:00 pm (approx)
BENALLA
We call this our Benalla Run but it is a bit more than that. The run ends in the "Rose City" of Benalla but starts in Shepparton, winding its way to the rural cities and townships of Numurkah, Strathmerton, Cobram, Yarrawonga, Corowa, Rutherglen and Wangaratta. These areas are strong in agricultural production and manufacturing.
SHEPPARTON
Shepparton is our hub.
It is located at the centre of the Goulburn Valley irrigation system and has strong agriculture and manufacturing industries.
Our depot is located at 26 Telford Drive.
All bookings are managed at this location with phone lines open from 7:30 am to 5:00 pm, Monday to Friday on (03) 5831 7166.
Online bookings are available for account customers and their regular senders.
For booking inquiries we can also be contacted via email at: bookings@bicknells.net.au
Two vehicles are based in Shepparton, completing deliveries and pick-ups for our outer runs and local Shepparton to Shepparton services.
FREIGHT TYPES
Most often, freight is handled many times before it reaches its final destination.
Please make sure that you have packaged your goods well enough to protect them during their travel.
SMALL ITEM
Small items that are easily handled by one person and are easily stacked
Items that fall into this category include: cartons, parcels, satchels, 20lt drums, short lengths
Maximum length up to 2 metres
Weight up to 25kg or .10 of a cubic metre (a cubic metre is rated equivalent to 250kg)
Cubic Calculation Examples:
Carton 25kg @ 50cm x 50cm x 40cm = .10m³ = 1 x Carton Rate
Carton 25kg @ 2m x 20cm x 20cm = .08m³ = 1 x Carton Rate
PALLET
A Standard Pallet footprint is 1.2m x 1.2m
Height up to 1.8m
Freight must not overhang pallet
Double staking of pallets is unacceptable
Weight up to 1000kg
Over 1000kg will be charged at Double Pallet Rate
Pallet prices are based on fork on & off
SKID
Skids refer to “small pallets” with a footprint up to .80m x .80m
Height up to 1m
Weight up to 150kg
Over 150kg will be charged at Pallet Rate
Skid prices are based on fork on & off
OVER-SIZE ITEMS
For items that do not fit into the above definitions, please contact our office.
DIMENSIONS
Freight dimensions should be quoted as Length x Width x Height
Dimensions should be given in metric measurement
All three dimensions are required
CUBIC CONVERSION
A cubic conversion of 250 kg/m³ applies
HAND UNLOAD
If a forklift is not available and the driver is required (where possible) to hand un-load a pallet or skid, an additional charge applies.
FUTILE ATTEMPTED PICK-UP / DELIVERY
This charge can occur when a driver has arrived as instructed for a pick-up, but the freight is not ready to go.
Or we have been given a bad address.
WAIT TIME
Time is critical with all our runs with timetables to be kept on connecting runs.
Drivers usually cannot wait any more than 3 mins without jeopardising all pick-ups / deliveries on that run.
A penalty charge will be applied.
RE-DELIVERY / RETURN TO SENDER
Re-delivery charge can occur if no one is home when the driver arrives and it is not safe to leave the freight un-attended.
BICKNELL'S FREIGHT
26 Telford Drive, Shepparton VIC 3630
Postal: PO Box 6418, Shepparton VIC 3632
03 5831 7166
HISTORY
Lyndon and Ros Bicknell formed Bicknell's Freight in October 2001 and the business has grown from humble beginnings to one of Victoria’s leading, privately owned, light freight companies. The focus has always remained to provide a personal and reliable service.
As a teenager, Lyndon worked with his parents in the family business, formerly known as Bicknell’s Freight Service. His parents created a high standard for customer service and this standard remains a tradition to be continued by the business today.
Ros has a background in computing, working for almost 15 years with the systems department at the Campbell’s Soups plant located at Lemnos near Shepparton.
During its 20 years of operation, the business has expanded due to purchasing runs as well as increasing activity in existing runs. We are not too big and not too small. This is key to our reliability. It is the advantage of small business; where close knit and dedicated teams such as ours, produce better service than larger counterparts.
When things go wrong, as they sometimes do with freight, we take it personally. This means we take ownership of any problems. We let you know early and do everything we possible can to rectify the problem.
We do not compete on price; we compete on quality of service. Our Customers want reliability and use us because they know that we will manage their freight every step of the way.
Personal Note From Ros Bicknell:
On 12th August 2017, Lyndon passed away suddenly. It was gut wrenching for me, our sons Taylor and James, family, friends including staff, and all who knew him well. Lyndon was a hard working, fun and generous man who is missed every day.
Thanks to the enormous support of our wonderful and dedicated staff, I have been able to continue to run the business. I wanted to continue our good work. And I thank everyone involved in helping me do this, including our loyal customers.
The business is doing well and this is because of Lyndon and his hard work and dedication to always doing a great job ......
and having fun doing it!
Sincerely,
Ros Bicknell
GALLERY
Conditions of Cartage
For the purpose of this document: “Carrier” shall mean Bicknell’s Freight and its servants and agents “Sub Contractor” shall mean and include: i) All companies which at any time become subsidiaries of Bicknell’s Freight ii) Any other person, firm or company whom the carrier may arrange for the carriage of goods subject to this contract, and iii) Any person who is now or hereafter a servant, agent, employee or sub contractor of any of the persons referred to in i) or ii) “Goods” shall mean the contents of any goods together with any container, packaging or pallets accepted from the Sender, either in transit or storage.
The Carrier is not a Common Carrier and will not accept liability as such. All goods carried or other services performed shall be subject only to these conditions of carriage. The Carrier reserves the right to refuse to perform any part of the services in connection with the goods at its discretion.
The Sender warrants that it is either the owner of the goods or the authorised agent of the owner of the goods with authority to bind the owner to this contract; or otherwise has authority to arrange the carriage of the goods under this contract.
The Sender agrees that the person delivering any goods to the Carrier for carriage for forwarding is authorised to sign the consignment note for the Sender.
The Sender warrants that, unless specified on this contract, the goods contained in any consignment are not of a dangerous nature. Where they are specified as dangerous the Sender warrants that they are properly described, packaged and clearly labelled and can be transported safely according to the Australian Code for the Transport of Dangerous Goods by Road and Rail.
The Carrier reserves the right to subcontract the supply of all or any part of the services and any clause in this contract which limits the liability of the Carrier to the Sender will also extend and apply to any subcontractor.
The Carrier is authorised to deliver the goods at the Receiver’s address appearing on any consignment note. The Carrier will be deemed to have delivered the goods in accordance with this contract if the Carrier obtains a receipt or signed delivery docket for the delivery of the goods to the Receiver’s address or, if such a receipt or delivery docket is not signed, if it leaves the goods at the Receiver’s address. If the Carrier is unable to deliver the goods to the Receiver’s address the Carrier will store the goods at the risk of the Sender and the Sender will pay all costs in relation to the non-delivery, and all additional costs incurred in any redelivery.
The Sender agrees that the goods will be held and transported by the Carrier at the Sender’s risk and that the Carrier will have no obligation or liability of any kind to any person for any delay, loss or damage of any nature arising out of, or incidental to, the cartage of the goods, either in transit or in storage, whether caused by the negligence, wrongful act or default of the Carrier or by any other cause whatsoever.
Insurance will not be arranged by the Carrier. It is the responsibility of the Sender to ensure adequate insurance cover is arranged in view of the applications of this contract.
The Carrier’s charges shall be considered earned as soon as the goods are loaded and dispatched from the Sender’s premises, whether or not the goods are delivered to the Received and whether or not damaged, lost or otherwise.
The Sender will be and remain responsible to the Carrier for all proper charges incurred for any reason, including where the Receiver or nominated third party fails to pay any charges.
Where charges are owed to the Carrier for cartage due or overdue, the Carrier reserves the right to retain possession of any goods dispatched by the Sender. The Sender warrants that the Carrier has the right to sell any such goods for the purpose of recovering charges owed to the Carrier.
Where by operation of law the Carrier becomes responsible for damage or loss of goods, no claim for such loss or damage will be allowed unless lodged in writing at the office of the Carrier within seventy two (72) hours after delivery was given.